Enter your reference number and postcode to find your booking and cancel it
You can find your reference number on the confirmation email we sent to you when you made your booking. It's 10 characters long.
You must cancel before 4pm the day before your visit is due or you won’t receive a refund.
You’re also not entitled to a refund if:
This is because we’ll need to visit you again to remove the bait boxes we left.